Forbes contributors publish independent expert analyses and insights. I write about the evolving world of work and women’s place in it. One of the most important developments to occur during the ...

2024 is going to be a tough, uncertain year. To make sure employees can still be engaged and productive, business leaders need to ditch futile initiatives, and instead help workers meet a fundamental ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

The FRC has commissioned research by Royal Holloway, University of London and the Involvement and Participation Association to look at how companies following the UK Corporate Governance Code have ...

Employee experience (EX) has been a hot topic since the start of the pandemic, but there is still a clear divide between organizations that have invested in a comprehensive strategy and those that ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

The manufacturing industry is on the brink of its next great leap. New technologies such as additive manufacturing, robotics and digital design are creating opportunities for success — now and into ...

“What really matters most to employees,” asked Todd Katz, executive vice president of Metlife. “Why do they come to work? How do you engagement to optimize productivity?” Speaking Monday in Washington ...

As part of its extensive 2026 event schedule, Carahsoft also had a presence at the 2026 Society of Human Resources Management (SHRM) Annual Conference in June, underscoring its continued commitment to ...

Editor's Note: This story is part of a series on the multigenerational workforce. The full package is available here. Businesses today face a unique challenge: hiring and managing a multigenerational ...

Zoom Communications has made a number of significant additions to its customer experience services portfolio, with a Workforce Engagement Management site designed to help boost employee engagement and ...

Improved workforce engagement is never attained from just one effort, hospital and health system CEOs told Becker’s. Rather, it stems from multiple strategies, according to Candace Johnson, PhD, ...